1
Sent to the right place
We identify the correct supplier, team, regulator or ombudsman and route your complaint properly.
Energy complaints
Energy complaint going nowhere?
We get it to the right supplier or ombudsman, make sure it is acknowledged, build the strongest possible case, and keep fighting it for you.
Tell us about your complaint
A few details to get started. We handle everything from here.
About 2 minutes
Thanks. We have received your complaint description. A member of our team will be in touch within one working day to confirm your next steps.
The essentials
Four things every complaint needs.
Clear routing, a confirmed record, a stronger case and someone who keeps it moving.
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Properly acknowledged
We make sure your complaint is logged, acknowledged and given a clear case reference so it cannot be ignored.
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Built for the best chance
We organise the facts, evidence and remedy into a clear, persuasive complaint that gets taken seriously.
4
A manager who fights for you
Choose managed advocacy and one dedicated person will chase responses, challenge weak answers and keep your case moving.
How it works
A simpler route forward.
From your first message to a proper response, you will always know what happens next.
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Tell us what happened
Share the essentials of your complaint and anything you have already done or tried.
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We build your case
We route it correctly, organise the evidence and make the remedy clear and specific.
3
We keep it moving
With managed advocacy, we chase replies and challenge weak or delayed responses.
Guidance & advice
Helpful energy complaint guidance.
Practical information to understand your position and take the next sensible step.
Only when you are ready
Choose the support you need.
Start with the complaint itself. Once we understand what happened, you can compare a professionally written document with full managed advocacy.
Complaint Document
£49
A structured, regulator-ready complaint tailored to your evidence and situation.
- Correct destination identified
- Clear chronology and requested remedy
- Regulatory references included
- Delivered in Word and PDF formats
Complaint Advocate
£199
A dedicated complaint manager handles the full process alongside you.
- Everything in the complaint document
- Response chasing and escalation
- Challenges to weak or insufficient responses
- Updates until full resolution
Ready to get your energy complaint moving?
Start with what happened. We will help you find the right route forward and stay with you until it is resolved.